The room was upstairs, the walls were filthy, the door to the bathroom got stuck when opening and closing it, it looked as though the front door had been kicked in on the bottom, and not to mention the roaches that greeted you. After reception spoke to a manager we were put in a non smoking and non pet friendly room. I told them I was confirmed days ahead of time for a room. I was then given the option to get a full refund and go somewhere else if I wanted, mind you this is 1 in the morning. I informed them I do not smoke and could not stay there. Front informed me that the pet friendly rooms were full and if I could just manage the night in the room they would be able to switch me to a non smoking room in the morning. Upon entry of the room I was overtaken by the cigarette smell and informed the front that i could not stay in the room because of it. The room we were moved to was a smoking room although I requested non smoking. As i was unpacking my car, I was informed that the room was not pet friendly so we were moved to another room. When I arrived, after driving 9 hours, the hotel had given me a room that was not pet friendly even though I confirmed ahead of time. I reserved a pet friendly non smoking room over the phone.
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